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Our Complaints Procedure

We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and ensure it doesn’t happen again. If you have a complaint, it must be received in writing at our main office address.

We aim to acknowledge all formal written complaints within two working days of receiving them and to respond substantively to all complaints within five working days of receipt.